Frequently Asked Questions

We're developing Do Rogha for registered charities and community organisations providing essential support, such as food security, homelessness services, family support, community development and disability services.

Essential goods that directly support the organisation's work, such as food, hygiene products, bedding, school supplies, household essentials or other practical items. All requests will be reviewed before being published.

No. Organisations will not pay to submit requests or participate in the platform.

No. Donations will be used to purchase the requested items directly from suppliers.

Yes. Organisations will be able to submit multiple requests over time, subject to our guidelines and available funding.

Requests that aren't funded immediately will remain available for donors for a period of time.

As we develop the platform, we'll continue refining how requests are managed to ensure fairness and transparency.

We'll aim to keep administration to a minimum. Organisations may be asked to confirm delivery and provide a simple update so donors know their contribution has reached its intended destination.

The only information we'd need relates to your organisation, not your clients.

Before an organisation can post requests, we'd carry out a one-time verification to confirm it's a legitimate registered organisation (e.g. by checking your charity number or other governance details).

We'd also verify that the person submitting requests is authorised to do so on the organisation's behalf (e.g. using a work email address or manager confirmation). This helps protect both organisations and donors from fraudulent requests.

We would never ask for, store, or share any information about your clients. Likewise, the delivery confirmation provided to donors would simply be a photo of the items delivered, not of the people receiving them or of an identifiable location.

No. This is something we’ve been very conscious of from the beginning. The intention is for Do Rogha to reduce pressure on organisations, not add to it. Providers would simply submit a request for a specific item or supply they need, and Do Rogha would handle the rest: from donor communications and fundraising through the platform to purchasing, supplier payments, delivery coordination and confirming delivery back to donors. The aim is to make accessing additional support as straightforward as possible.

With Do Rogha, no money moves through your accounts at all. A donor funds one specific item, we purchase it directly from a supplier, and we deliver it to you. Nothing changes in how your existing funding works. Do Rogha funding is designed to fill gaps around existing statutory or grant support, never to replace or duplicate it.

No. Like many forms of charitable funding, Do Rogha cannot guarantee that every future request will be funded. Our aim is not to replace existing funding streams, but to provide organisations with an additional way to secure essential items when needs arise.

Over time, as the platform grows and more donors become involved, we hope to increase both the number of requests funded and the consistency of support available.